Alert Monitoring

Fast, Coordinated, & Reliable Emergency Response

SolusGuard ensures that every alert is handled swiftly, providing first responders and internal teams with critical information — such as employee details, precise GPS location, and the nature of the alert — right when it’s needed most.

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The SolusGuard Difference

Tailored Alert Monitoring Options for Optimal Emergency Response

We provide three ways to monitor alerts. Choose the solution that best fits your organization's safety strategy, or combine multiple options for an added layer of protection:

  1. Mobile-based monitoring with the Mobile Safety App.
  2. Web-based monitoring with our Command Center software.
  3. 24/7/365 Professional Monitoring.
How it Works for Monitoring Staff

4 Steps to Better Emergency Response

 

1. Alert Activation

An employee initiates an alert by pressing their wearable panic button, activating the in-app SOS, or by missing a scheduled check-in. This action sets the emergency protocol in motion.

2. Immediate Notification

The system automatically distributes the alert to the preconfigured safety network according to the monitoring solutions your organization employs. This may involve notifying supervisors, fellow field staff, and internal security teams through the mobile safety app or Command Center, as well as notifying our professional monitoring agents.

3. Coordinated Response & Escalation

Alert recipients can engage immediately through our live alert messaging feed, accessible via both the Mobile Safety App and the Command Center monitoring platform. This collaborative channel enables real-time communication, ensuring that all parties stay informed and can coordinate an effective response. 

4. Dispatch of Emergency Services

Once the emergency is confirmed, local emergency services or your designated internal response team are promptly dispatched to the staff member’s precise location. The live alert feed continues to provide ongoing updates, keeping everyone connected throughout the response effort.

Better Safety, By Design

Alert Monitoring Features

Our integrated alert monitoring system is a critical component in workforce safety, used daily by managers, internal security teams, and professional monitoring agents to receive, coordinate, and escalate alerts efficiently. With a suite of powerful, flexible features, every incident is managed with precision to keep your team safe and your operations secure.

 

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Mobile Monitoring

Receive real-time alerts and updates on the go through our Mobile Safety App. It empowers your team to access critical incident details anywhere, ensuring they’re always connected.

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Web Monitoring

Designed for organizations with internal security or dispatch teams, our Command Center software provides web-based dashboard to consolidate alert response and management. It lets teams efficiently triage alerts, communicate, and coordinate responses from a centralized platform.

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Professional 24/7 Monitoring

Our dedicated monitoring agents are available around the clock to respond to employee alerts, follow alert escalation protocol, and dispatch emergency services as needed. This service provides continuous oversight, ensuring that no alert goes unattended.

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Multi-channel Notifications

Alerts are sent instantly via push notifications, SMS, email, and custom API integrations. This multi-channel strategy minimizes response times by delivering critical information to your network without delay.

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One-to-Many Alert System

Engineered for scale, our system can notify multiple contacts and monitoring parties simultaneously through various communication channels. This ensures a rapid, coordinated response in any emergency.

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Multiple Options for Staff

Our wearable panic button, app-based SOS button and check-in tools are fully integrated with our alert monitoring system. This gives staff multiple options to choose from when equipping them with the right tools to keep them connected and safe.

Enterprise Safety Solutions

Smart, Scalable Protection for Your Entire Workforce 

SolusGuard partners with leading businesses and government agencies to deliver seamless, customizable safety solutions that fit your organization — not the other way around. Our technology adapts to each employee’s level of risk, ensuring the right level of protection for every worker, in every environment.

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Trusted by leading organizations across North America to keep their people safe.

Read the success story

 

“SolusGuard has afforded our team a real sense of security while completing their day to day tasks. The system is quick and easy to set up and the devices are extremely easy to use, our employees only need to push a single button to call for help. Strongly recommended, the experience has been great.”

 
Headshot of Sheena Reyes Keslick, VP of Operations at MainStreet Equity Corp

Sheena Reyes Keslick

VP of Operations, MainStreet Equity Corp.

 

"SolusGuard means peace of mind! In the Property Management industry we give our investors peace of mind that their investment is being managed and that tenants feel safe in their homes. SolusGuard has taken this one step further to provide peace of mind that my employees are safe no matter where they might be." 

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Carla Browne

President, Real Property Management

 

"SolusGuard has been a great partner in safety. Their technology is industry leading and provides us an advanced level of protection for our team members. Thank you."

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John Price

Senior VP of HSE, Avenue Living
Common Questions

Unsure if our alert monitoring system is right for your organization?

What sets your Alert Monitoring apart from other systems?

We offer three distinct yet complementary monitoring options: a mobile-based solution with an integrated real-time newsfeed, professional 24/7 monitoring services, and our advanced Command Center for internal management. You can choose the option that best suits your organization or combine them for enhanced safety. You are not required to use our professional monitoring service.   

How do multi-channel notifications enhance emergency response?

By sending alerts through push notifications, SMS, email, and custom API integrations, we incorporate redundancy into our alert notification system. This enhances reliability by guaranteeing that if one channel fails, contacts will still receive notifications through the other channels, ensuring they are informed of the alert.

Does your system track employee location continuously?

No. We capture location data only when necessary — during active check-in sessions, when an SOS is triggered, or when the wearable panic button is pressed. This approach ensures essential information is available in emergencies while respecting privacy.  

How does the live newsfeed improve situational awareness?

The live newsfeed provides real-time updates on alert statuses, GPS data, and response actions to both the employee who triggered the alert, and everyone within their contact network.

This continuous stream of information keeps your safety team fully informed, enabling coordinated and swift action during an incident.

Can the Alert Monitoring system be customized to our needs?

Absolutely. Our system is highly configurable —you can tailor notification protocols, escalation procedures, and the data captured during an alert to align with your organization’s unique safety requirements and compliance standards.

Resources

Want to learn more about our solutions & staff safety?

Guide

Implementing technology to improve staff safety

Our guide will walk you through how to evaluate different types of technology to improve lone and at risk worker safety. 

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